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Budapest Hotels, Budapest +36 1 999 98 34 |
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Budapest » FAQ for Budapest Hotels Guests
Budapest hotels offering discounts on all hotels in Budapest and including local office supportExplore some of the most unique hotels in central Budapest with us! FAQ for Budapest Hotels Guests - questions and answersTravel to Hungary comes with lots of questions!!! Please click on the question and you will be taken to the answer below or just browse this section. If something is still not clear or if you have additional questions, please contact us for help or contact your order manager. Visas Payment
Q.: Do I require a Hungarian visa? A.: Hungary does not require a visa for travelers coming from Western countries (European Union, North America) but may require that travelers from other countries such as Russia and China to obtain visas. Please check with your local Hungarian Consulate for more information. Payment Q.: I would like to use your services but at the moment I can’t pay with my credit card. Can I use someone else’s credit card? A.: For security reasons we prefer that people pay for our services with their own credit cards. However, it is possible to have someone else pay for you if this person fills in, signs and sends us a credit card authorization form (please, ask our managers to send you authorization form). Q.: I want to pay by bank transfer. Please advise the best way. A.: If you’d like to pay by bank transfer please contact us and we will send you an invoice with our bank details. All bank transfers should be made at least 21 days before your check – in date. Q.: Do you add additional fees for payments by credit cards? A.: Because of specific taxes and banking costs, we charge an additional 5% service fee for credit card payments by Diners and American Express Cards. Q.: Can I pay by credit card for the balance of your services when I arrive in Hungary? A.: For hotels we require 100% prepayment by credit card at the time of booking the service, for apartments we frequently only require a deposit which is a percentage of the cost of your stay usually ranging between 15% - 50%. We then require that the unpaid balance for the service be paid in cash at check in. If you are worried about carrying large quantities of cash in Hungary, you may just want to use an ATM machine near our office. Apartments Q.: How will I get the key to the apartment? Will somebody be there to meet me or we should come to your office to pick up the keys? A.: If you do not need an airport or station transfer we will arrange for our representative to meet you near the number of the apartment building to hand over the keys and to show you the apartment. If you are unsure of your arrival time, key handover will take place at our local office but still, an approximate time should be arranged with your order manager. Q.: What is the security deposit? A.: If staying in an apartment, a security deposit of $100 will be required at the time of check in and will be returned at check out less costs of any damage to the apartment or equipment in the apartment. A security deposit of $100 is made by the client as a monetary guarantee of abidance to our terms and conditions for apartment stays. The security deposit will be returned to the client after return of the premises keys to the offices of City Realty or a representative of City Realty. Q.: When is check-in and check out? A.: Check in time is 13:00 unless previously agreed upon with City Realty. Check out time is 11:30 unless previously agreed upon with City Realty. Early check-in & late check-out is an additional 50% of one night's stay if the apartment is not booked. Hotel booking Q.: What documents do I need to check into a Hungarian hotel? A.: The hotel confirmation voucher that our company sends to you and your passport are enough. The most important information in your voucher is the confirmation number. So even if you don’t have a voucher but know the confirmation number, this is usually enough. Q.: How will my hotel confirmation voucher be delivered to me? A.: We can either send it to you by email (as an attached file) or by fax – original hotel confirmations are not needed, copies are fine. Q.: Is it possible for 2 people to stay in a single room? A.: Unfortunately this is not possible. Only one person can be accommodated in a single room. This room is intended for single use only. Q.: Is it possible to request a no-smoking room? A.: In some hotels this is possible but not in all of them – this is a situation very specific to Hungary. Please ask us in the comments section of your inquiry form and we will do our best but in Hungary, it is not guaranteed. Transfers Q.: Where and by whom will I be met for my transfer? A.: You will be met by a driver holding a sign with your name on it. If you arrive on an International flight, you will be met at the airport exit. If you arrive by train you will be met near your carriage (you should tell us the number of the carriage) or at the head of the train if you have not indicated your carriage. Q.: How long will the driver wait for me? A.: Airport pickup The driver will wait for free up to 1 hour. If wait is more than 1 hour, for each additional half hour, 6 EURO will be charged. Train Station pickup The driver will wait for free up to half an hour. If wait is more than half an hour, for each additional half hour, 6 EURO will be charged. Pick up from Apartment or Hotel The driver will wait for free up to 15 minutes. If wait is more than 15 minutes, for each additional half hour, 6 EURO will be charged. The driver will wait up to 2 hours. If the client does appear within this time frame or does not for any other reasons use the ordered transfer services at the time specified in the order, the order will be considered fulfilled and no refund will be available. Cancellation of transportation must be advised not less than 3 working days before the date of execution. Staying in a hotel in Budapest is a must for any traveler wishing to visit Budapest, Hungary. Discount Budapest hotel rates are our specialty, contact us to learn more on Budapest hotels special offers |
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